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Terms & conditions

Return

IreneVitali Online Store provides a return service in some cases and subject to certain conditions. The goods can be returned in those cases if: it does not correspond to the description declared on the site; at detection of defects, etc.
Return only accepted unused, new products in their original packaging. Goods with torn labels or other defects, such as stains, cuts or holes on clothing, etc., are not accepted. Goods sent in violation of the rules and deadlines are not accepted.The goods supplied in the kit must also be returned in the kit. The cost of delivery is not refundable upon refund.

If the goods are delivered with damage, unfortunately, we will not be able to return the money. In this case, claim to present a courier company that damaged the goods during the delivery process.

The period of return of the goods of the correct quality is 10 (ten) days from the receipt of the goods. The method of refund is the same as the method of payment. Return of funds for the goods is carried out within 30 calendar days.

In the event that at the time of the return of goods your card has terminated (lost, expired, returned to the bank), we can return the funds to your card, or to the bank account upon application. This should be reported in advance, the refund is made in semi-manual mode, which increases the period of refund. Possible costs in the process of refunds are made at the expense of the buyer.

Return of goods of a satisfactory quality is possible in the event that its presentation, consumer properties, as well as documents confirming the fact and conditions for the purchase of the goods are preserved.

To complete the refund please fill out the form and send to return@irenevitali.com
The goods can be sent back by mail to the address: MD-2062, CHISINAU BD.DACIA 49 / 8- 35 "LIPOTEX" SRL

 


Disputes

We are interested in creating a quality service for our customers. Therefore, in case of disputes, we strive for a peaceful and voluntary settlement of it.
A letter with a detailed statement should be sent to:
support@irenevitali.com
The received claim will be considered within 30 calendar days.
If the agreement is not reached voluntarily, the dispute will be referred to the judicial body in accordance with the current legislation of the Republic of Moldova.
To this Access Policy and the relationship between the User and the Site Administration of the Annex, the current legislation of the Republic of Moldova